In this episode, I discuss one of the most important office policies to establish before you open your practice: your no-show policy.
We cover what should count as a no-show, whether to charge fees, how to handle repeat offenders, rescheduling rules, and the importance of applying the policy consistently.
Whether you're building an in-person, telemedicine, insurance-based, or cash-pay practice, having a clear plan in place can help protect your schedule and create a better experience for both patients and staff.
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